Onboarding Process

We've designed our merchant onboarding process to ensure compliance with international regulatory standards while providing you with a streamlined experience. Our verification workflow protects both your business and ours from financial risks, enabling you to start processing payments efficiently.

Onboarding Workflow

The merchant onboarding process follows this structured approach:

flowchart TD
A([Commercial negotiation]) --> B("Compliance documentation review (DD or EDD)")
B --> C(Compliance approval)
C --> D(Agreement signature)
D --> E(Technical Integration)
E --> F([Go-Live])

style A fill:#e1f5fe,stroke:#000
style B fill:#FFFFFF,stroke:#000
 style C fill:#FFFFFF,stroke:#000
 style D fill:#FFFFFF,stroke:#000
 style E fill:#FFFFFF,stroke:#000
style F fill:#e8f5e8,stroke:#000

Required Documentation

To complete your onboarding, you'll need to provide documentation that verifies your business identity, ownership structure, and operational legitimacy. The specific documents required may vary depending on your entity type and jurisdiction.

Document Category	Example Required Documents	Purpose
Legal Existence & Registration	Certificate of Incorporation Business Registration Articles of Association Business license	Verify legal business entity status and registration with government authorities
Ownership & Control	Government-issued ID for directors Government-issued ID for significant owners Proof of address for principals UBO (Ultimate Beneficial Owner) declaration	Identify and verify individuals with controlling interest and decision-making authority
Operational Information	Proof of business address Bank account verification Business description Website information Processing volume estimates	Confirm business operations, location, and financial processing capabilities
Financial Compliance	Tax registration certificate Bank statement showing company name Financial statements (if applicable) Processing history (existing businesses)	Verify tax compliance and financial legitimacy

Document Requirements Vary
The specific documents needed depend on your business type, industry, and country of operation. Our compliance team will provide a customized checklist after your initial application.

Integration & Testing

Once your account is approved, you'll proceed to technical integration:

Initial Setup

Complete essential configuration including IP whitelisting, webhook setup, and security measures before starting your integration.

Glossary

Understand key terminology used throughout Localpayment's documentation and the payment industry.

Support Resources

We provide comprehensive support throughout your onboarding journey and beyond. Our team is here to assist you with technical integration, compliance questions, and operational guidance..

Support Resources

Technical Documentation: Access comprehensive guides, tutorials, and implementation examples for all Localpayment features and services.

API Reference: Explore complete API documentation with endpoints, parameters, response schemas, and code examples.

Support Team: Get help from our expert support team.