Review a refund

Prerequisites

Before you begin, ensure you have:

Navigation Path

Side Menu → PayIn → Refunds → Pending Authorization

Approve Payin Refund Request

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Important

Authorization requires a different user than the creator, with appropriate security permissions.

To process a pending refund request:

1. Navigate to the PayIn section from the main menu.
2. Within Payins, select Refunds.
3. Click on the Pending Authorization section to view your pending requests.
4. Use filters to locate pending authorization requests.
5. To authorize a refund request, click Authorize in its Actions column. To review the details first, click the View button.
6. A confirmation message will appear. Select Yes to continue. A confirmation code will be sent to your registered email address.
7. Enter the confirmation code and click the Authorize button to complete the process. A success message will confirm the request approval.

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Step 1

Navigate to the PayIn section from the main menu.

BackNext

Discard Payin Refund Request

To cancel a pending refund request:

1. Navigate to the PayIn section from the main menu.
2. Within Payins, select Refunds.
3. Click on the Pending Authorization section to view your pending requests.
4. Use filters to locate pending authorization requests.
5. To cancel a refund request, click Discard in its Actions column. To review the details first, click the View button.
6. A confirmation message will appear. Select Yes to continue. A success message will confirm the cancellation.

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Step 1

Navigate to the PayIn section from the main menu.

BackNext

Available Filters

Refine your refund request activity search using the following criteria:

• Client: Originating client name
• Country: Source country for the payin refund request
• Date Range: Specific time period for requests history
• Batch ID: Specific batch ID